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---------- Forwarded message ----------
From:
Date: Fri, Oct 16, 2015 at 8:03 PM
Subject: Re: iOS 9 problem
To: Verses

I am using a Verizon iPhone 6, currently running iOS 9.0.2. I installed
the app after 9.0, then ran into the issue.

Also, I was able to install Verses on my iPad Air, with 9.0.1, and “Update
Purchases” worked perfectly.

Logan

On Fri, Oct 16, 2015 at 6:26 PM, Verses wrote:

> Logan,
>
> Thanks again for your patience. We had an internal meeting to review this
> issue, and have found that it's affecting a small subset of users.
>
> To help us fix it, could you please let me know which hardware version
> (e.g. iPhone 5, iPhone 6, etc) you're using? Also, please verify for me
> that version of the iOS software you're currently using. There have been a
> few minor updates since the major iOS 9 release.
>
> Thanks for any additional info you can provide.
>
> Tom Kent
> Verses Support
>
>
>
> Follow Verses to stay up to date on new features, tips, memorization
> strategies, and more!
>
>
>
>
>
>
>
>
> On Thu, Oct 1, 2015 at 1:11 PM, Logan Henry wrote:
>
>> If it's helpful, every time I open the app, it locks up and I need to
>> force close it. Then, when I re-open it, the app loads properly, but still
>> locks up when attempting to restore purchases.
>>
>> Also, it appears it might allow me to repurchase the ESV version, but I
>> cancel before committing to buy. My iTunes account was charged and I do
>> have the receipt.
>>
>> Logan
>>
>> On Sep 26, 2015, at 11:44 PM, Verses wrote:
>>
>> Logan,
>>
>> I'm sorry for the delay in responding to your message.
>>
>> We've had a few more identical reports from other users since your
>> original message. This does appear to be a bug caused by the iOS 9 update.
>> We are looking into this and hope to have more info shortly. Thanks for
>> bringing this to our attention, and we apologize for the inconvenience.
>>
>> Thanks,
>>
>> Tom Kent
>> Verses Support
>>
>>
>>
>> Follow Verses to stay up to date on new features, tips, memorization
>> strategies, and more!
>>
>>
>>
>>
>>
>>
>>
>>
>> On Mon, Sep 21, 2015 at 10:33 PM, wrote:
>>
>>> Any updates on this issue? I'm currently pumped to begin memorizing
>>> scripture with the app but don't plan on using KJV lol!
>>>
>>> Logan
>>>
>>>
>>> On Sat, Sep 19, 2015 at 4:13 PM, loganhnry@gmail.com <
>>> loganhnry@gmail.com> wrote:
>>>
>>>> Thanks for the reply. I uninstalled, then reinstalled, and tried to
>>>> “restore purchases” and it still locks up on the “Restoring Purchases”
>>>> popup dialog.
>>>>
>>>> Logan
>>>>
>>>>
>>>> On Sat, Sep 19, 2015 at 2:04 PM, Verses wrote:
>>>>
>>>>> Logan,
>>>>>
>>>>> Thank you for using Verses! I'm sorry to hear you're having difficulty.
>>>>>
>>>>> Yes, this does appear to be an iOS 9 issue. We've received a few
>>>>> reports of this in the past couple days, all from from users who just
>>>>> updated to iOS 9.
>>>>>
>>>>> Could you try to uninstall the app, then reinstall it, and then try
>>>>> the "Restore Purchases" button again?
>>>>>
>>>>> Please let me know if this works.
>>>>>
>>>>> Thanks,
>>>>>
>>>>> Tom Kent
>>>>> Verses Support
>>>>>
>>>>>
>>>>>
>>>>> Follow Verses to stay up to date on new features, tips, memorization
>>>>> strategies, and more!
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sat, Sep 19, 2015 at 9:21 AM, Logan Henry
>>>>> wrote:
>>>>>
>>>>>>
>>>>>> Hi,
>>>>>> I downloaded the app for the first time. I did this after updating to
>>>>>> IOS 9. I also bought the ESV version and have the email receipt from Apple
>>>>>> verifying it went through. The app tells me I still need to buy it, and
>>>>>> when I try to restore purchases it locks up. Is this an iOS 9 issue?
>>>>>>
>>>>>> Logan
>>>>>>
>>>>>>
>>>>>> Using Verses v2.0 (What would help most?)
>>>>>>
>>>>>
>>>>>
>>>>
>>>
>>
>