Caleb,
I'm sorry to hear you're still having trouble. Thanks for going through
those steps I included last time to make sure there wasn't an easy fix. I'm
going to give your bug report to one of our developers to look into. He may
get back in contact with you to get more information about your errors and
the device you are using. Please make sure to download the new update next
week and let us know if it fixes your issues. I apologize again for the
difficulties you are experiencing.
Tom Kent
Verses Support
Follow Verses to stay up to date on new features, tips, memorization
strategies, and more!
On Mon, Jun 29, 2015 at 11:06 AM, Caleb Sweitzer wrote:
> The app is up to date and I re-installed it before contacting you, but it
> still crashes a lot on the startup. also, when I rename my collections,
> they sometimes disappear and I lose the collection entirely... they don't
> show up anywhere in my list of collections
>
> On Jun 25, 2015, at 8:31 PM, Verses wrote:
>
> Caleb,
>
> Thank you for using Verses! I'm sorry to hear you're having difficulty.
>
> What you're experiencing is definitely not normal. There aren't any bugs
> we know of in the current version that would be causing the app to crash
> for you repeatedly like this, so there may be something particular to your
> device or circumstances that are causing this behavior.
>
> The first thing I would recommend is for you to check the app store to
> ensure that you are using the most up-to-date version of Verses. We pushed
> an update several months ago, right after the release of 2.0, that fixed an
> issue similar to this. Please make sure you have updated your app.
>
> If that does not resolve it, the next step is for you to uninstall and
> reinstall Verses completely on your device. This may fix the issue.
>
> Please let me know if these steps resolve your issue. If not, we will
> reach out to you for more information about your device and the error you
> are encountering, so that we can work on finding a fix. We do have an
> update coming in the next few weeks, so there is always the chance that the
> new version could resolve this issue for you.
>
> Take care,
>
> Tom Kent
> Verses Support
>
>
>
> Follow Verses to stay up to date on new features, tips, memorization
> strategies, and more!
>
>
>
>
>
>
>
>
> On Wed, Jun 24, 2015 at 10:50 AM, Caleb Sweitzer wrote:
>
>> when trying to open the app, it crashes right away the majority of the
>> time, so I have to keep opening it several times before it works, or I'm
>> just not able to get it opened at all. is there an update coming soon that
>> will fix this?
>>
>> Using Verses v2.0
>>
>>
>>
>>
>
Guest
