---------- Forwarded message ----------
From: Carol Freeland
Date: Sat, Jun 27, 2015 at 9:57 AM
Subject: Re: Problems w/program
To: Verses
Cc: Carol Freeland
Tom: I followed the instructions you sent but nothing has changed.Still
missing 3/4 of the Bible books and I had 2 friends doing this with e and
none of their info is there. Looking forward to an update. Thanks Carol
Carol Freeland
Psalm 100
On Jun 26, 2015, at 2:56 PM, Verses wrote:
Carol,
Thank you for using Verses! I'm sorry to hear you're having difficulty.
It appears that you are experiencing a few rare bugs that we are aware of.
Normally, all progress updates should be visible to all parties, and of
course there shouldn't be any disappearing books from your installation of
Verses.
Could you let me know:
- What device you are using (e.g. iPhone 5S)
- Whether your account was created with Facebook
This will help us track down the bugs that are responsible for your issues.
You should also take the following troubleshooting steps to reinstall
Verses again, in hopes that this may clear the issue:
1. Make sure your device has a working internet connection.
2. Completely uninstall Verses from your device.
3. Restart your device.
4. Install the latest version of Verses from the app store.
5. If your account was created with Facebook, go to your Facebook
settings on your device and make sure Verses is allowed to access your
account. If it is already enabled, toggle the switch off then on again.
6. Log in with your Verses account
7. Give your device a few minutes to sync
If going through this process again doesn't resolve your issue, please let
me know so I can update your bug report. We also have an update arriving in
the next week that contains many fixes; it's possible that this could
resolve the issue for you.
Take care,
Tom Kent
Verses Support
Follow Verses to stay up to date on new features, tips, memorization
strategies, and more!
On Fri, Jun 26, 2015 at 12:04 AM, Carol Freeland
wrote:
> I installed this Bible verse program a few days ago to use with 2 friends.
> They were unable to see on their phones that I had made any progress with
> verses when I have used the program for 2 days continuously. I can see
> their progress on my phone.
> I uninstalled and reinstalled the program and now only about
> 10 books are on the list on the main screen and the book I am working on
> Romans is not even listed anymore.
> How do I make this program work? Carol
>
>
>
>
> Using Verses v2.0
>
>
>
> Carol Freeland
> Sent from my iPhone
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