This idea has been merged into another idea. To comment or vote on this idea, please visit VER-I-352 Facebook login not working until user toggles "Allow Verses to access your account" on and off in iOS Settings.
Rachel,
I'm sorry it's still not working for you! I know that this must be
frustrating.
I'm going to escalate this issue to one of our developers for a response.
I'll see what he says we can do next.
Just for clarification, your account was created using an email address,
right? Facebook accounts are completely different and don't use passwords
to log in.
Thanks for your patience,
Tom Kent
Verses Support
Follow Verses to stay up to date on new features, tips, memorization
strategies, and more!
On Thu, Apr 16, 2015 at 3:39 PM, Rachel Sheridan wrote:
> Hi Tom-
>
> Unfortunately, it's still not working after an un/reinstall. I even tried
> to change the password again with the Forgot Password link. After I change
> the password and try to sign-in again, it still gives me an Error (I swear
> I'm typing carefully! :)).
> For the heck of it, I also tried logging in through Facebook and I get a
> "Log In Error" even though I verified that I am logged in/Verses has
> permission to connect to FB.
> I don't know if this matters or not but I'm using the Paid version.
>
> Any other ideas? Thank you!!
>
>
> Most Sincerely,
> Rachel
>
> On Tue, Apr 14, 2015 at 6:06 AM, Verses wrote:
>
>> Rachel,
>>
>> Thanks for using Verses! I'm sorry to hear you're having difficulty.
>> We'll do everything we can to help.
>>
>> You are using a Verses account that you created with an email address,
>> not Facebook, correct?
>>
>> The first step that I would advise is to uninstall and reinstall Verses.
>> This may fix any permission errors caused during the upgrade.
>>
>> Please let me know how it goes!
>>
>> Tom Kent
>> Verses Support
>>
>>
>>
>> Follow Verses to stay up to date on new features, tips, memorization
>> strategies, and more!
>>
>>
>>
>>
>>
>>
>>
>>
>> On Sat, Apr 11, 2015 at 8:56 PM, Rachel Sheridan
>> wrote:
>>
>>> I upgraded to an iPhone 6 and haven't been able to sign-in successfully
>>> to Verses since. I also changed my password thinking I forgot it but I
>>> still can't sign in. Please advise. Thank you!
>>>
>>> Sincerely,
>>>
>>> Rachel Sheridan
>>>
>>> Sent from my mobile device
>>
>>
>>
>
>
> --
> Rachel Sheridan
>
Guest
